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Frequently Asked Questions

Anyone who is employed where food is prepared, processed, served, packaged or stored, he/she needs to understand and follow the Health Protection and Promotion Act (HPPA) 

Food handlers Certificates are required by law at all food premises to ensure the safe handling and preparation of foods by; employees at restaurants, fast food take-out, cafeterias, nursing homes, convenience or variety stores, snacks vendors and childcare facilities that prepare food or serve food to the public.

Our course satisfies legislated food handler training requirements by the ministry of Health.

Our course conducts with practice test and full review during our food handler training session in order to help food handlers successfully achieve a passing grade.

The exam consists of 50 multiple choice questions, the passing grade is 70% which means 35 out of 50.  

Yes! Our online course offers a  complete certification solution.

The final exam may be taken 24 hours a day, 7 days a week – no scheduling necessary! One free retest attempt is included, if necessary.

Smartphones, tablets, laptops, and desktop computers are all supported.

Also in person class and exam is available, contact us for more information.

Your Food Handler Certificate will be provided to you as soon as you pass the exam. Certificate is issued on the same day once successfully achieving a passing grade of 70%. The food handler certification will be valid for 5 years.

For our online course, simply register and purchase the Food Handlers course to access the training materials immediately. Then study at your own pace and take the official Food Handler exam when you’re ready.

You have 30 days from your date of enrolment to complete your final exam. One free retest attempt is included, if necessary.

CFSSC is committed to providing any required accommodations. 

Please contact us directly to make arrangements for specialized training that will help you achieve your goals of becoming a certified food handler.

Requirements for the online course (website)

  • A computer, tablet or smartphone with a current web browser (Google Chrome, Mozilla Firefox, Microsoft Edge or Safari).
  • A stable internet connection.
  • A valid email address, used to create your account and to receive exam results and certificate notifications.
  • The ability to open and print a PDF file (your certificate is issued as a PDF).

Requirements for the online proctored exam (AutoProctor)

The final exam is written online and is monitored by AutoProctor, an automated proctoring service. No software download is needed. To take the exam you will need:

  • Computer: a desktop or laptop computer (Windows, Mac or Linux) with a single screen. Extra monitors must be disconnected before the exam starts. Please do not use a phone or tablet: screen monitoring is only available on a computer, and switching apps or cameras on a mobile device can end your exam.
  • Webcam: a working built-in or USB webcam that stays on for the entire exam. Position it so your face is clearly visible and the room is well lit. Do not switch cameras during the exam, as this ends the attempt.
  • Microphone: a working built-in or external microphone. Audio is monitored throughout the exam.
  • Browser: the latest version of Google Chrome (recommended) or Mozilla Firefox. Microsoft Edge on Windows and Safari on Mac are also supported. You must allow camera, microphone and screen-sharing access when the browser asks, and choose “Entire Screen” when prompted to share your screen.
  • Internet: a stable high-speed connection. A wired connection or strong Wi-Fi is recommended, as the exam streams your camera and screen.
  • Photo ID: a valid government-issued photo ID (for example a driver’s licence, passport or permanent resident card). You can hold it up to the webcam or upload a photo taken with your phone.
  • Environment: a quiet, private, well-lit room with no other people present and no notes, textbooks or second devices within reach.

How exam integrity is protected

  • Identity verification: before the exam begins, you capture your government-issued photo ID and a live photo. AutoProctor matches the face on the ID to the person at the webcam, and the exam is tied to your registered CFSSC account.
  • Continuous monitoring: your webcam, microphone and computer screen are monitored from the moment the exam starts until it is submitted. Photos are taken at random intervals, and image, audio and screen evidence of any flagged event is saved with your attempt.
  • Automated detection: the system flags events such as your face leaving the camera, more than one person in view, voices or unusual noise, switching to another tab or window, and the use of multiple screens.
  • Human review: every attempt receives an integrity score. Attempts with flagged activity are automatically placed under review, and a CFSSC administrator examines the evidence before any result or certificate is released. Attempts that show cheating or unauthorized assistance are voided.
  • Certificate release: a certificate is issued only after both the passing score and the integrity review are confirmed. Each enrolment includes a limited number of exam attempts.

If you require exam accommodations or an alternative to the online proctored format, please contact us before your exam date and we will make arrangements with you.

For any questions or assistance, please visit our contact page and submit the contact form.

You can also reach us directly by email or phone during our office hours

(Monday–Friday, 10:00 AM – 6:00 PM).

Email: info@canfsc.com
Phone: (416) 340-7850 or (647) 821-3139